Due to the expansion of wireless networks and increased customer demand, many MSOs now bundle home and public Wi-Fi into their core products. Although most customers are satisfied with their overall wireless experience, they continue to request that service providers increase coverage areas, speed up their networks, provide more bandwidth for larger files and ensure their online security for banking and private communications.  

All of these factors combined with an exponentially increasing number of wireless devices in the home, office and public spaces, makes it more likely that issues relating to increased ambient noise and interference from co-channels or overlapping carriers will arise.

Without proper installation and setup of wireless networks, user will begin to notice a decrease in service quality and reliability which may also result in an increase in repeat service calls.

What can be done to improve service quality and reliability while also decreasing the number of repeat service calls?  

The best way to ensure the stability of the network as a whole is to perform a wireless site survey during installation of new systems. The 802 AWE can be used to help identify any problem areas such as access point placement and interfering devices before they become a problem. With this proactive testing approach, the 802 AWE wireless test set can help to decrease repeat service calls related to issues with the RF environment within the customer premises.

With the 802 AWE you have all of the wireless testing tools that you need to ensure a high level of service quality and continue to increase customer satisfaction.